Moore's Law, Zombies, and the Future of Customer Experience
In the era of customer centricity and "beg data" (not a typo), trust is indispensable for accessing the personal data the fuels competitive CX. But while everyone talks about trust, few if any appear to understand what trust is, how it works, and how to get more of it. This session will reveal these and other insights with the aid of Top Gun, Slovenian philosophers, zombies, and Clayton Christensen.
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